Introduction example: In the process of switching to the Respo reservation ledger! Flexibly customizing features to match how the restaurant operates (Zenji Suikōan)

With the Respo reservation ledger, you can also automatically collect cancellation fees.

--- Thank you for using the Respo reservation ledger! First, please tell us how you’re currently using it.
Until now, we mainly used a different reservation ledger.

Right now, because we’re preparing to relocate our shop this summer and are in the process of switching over to the “Respo Reservation Ledger,” we’re using two reservation ledgers in parallel.

—Using the Respo reservation ledger, could you frankly tell us what you’ve found to be good about it?
They customize it uniquely to match our needs, so the “good points” are increasing day by day.

To be honest, the feature I found easiest to use was the so‑called “block” function, which lets you stop accepting reservations only for specific dates and times. Our previous reservation ledger didn’t have any blocking function like that.

You can place blocks with a single button, so the controls are easy to use.

ーーーThank you very much! One of the features of the Respo reservation ledger is its automatic cancellation fee collection function. Since it obtains the user’s credit card information at the time of booking, it automatically charges the cancellation fee.
There are many reservation ledger systems that don’t include a cancellation fee collection function, right? I believe the ability to collect cancellation fees is an important feature for restaurants.

AutoReserve will handle all data migration for you

— At Suikōan, you’re planning to move fully over to the forR reservation ledger from now on. Do you have any concerns?
Our current reservation ledger contains a lot of customer information. I’m worried about whether we can transfer all of this data, and whether the migration work will be difficult.

— We’re about to release the “data import feature,” and all the data in the reservation ledger you’re currently using can be carried over. There will be no burden on your store, so please rest assured!
That’s really helpful. Having support to that extent is a big help.

ーーーHow satisfied are you with the support you receive while using the Respo reservation ledger?
The support is really thorough and also very flexible.

There are other companies that offer attentive support, but AutoReserve customizes things specifically for our restaurant, so we can really feel their sincere desire for us to use it comfortably.

— Thank you very much. At Hello, our sales and development teams work closely together, so whenever we receive a request from a store, we share it right away and make sure it’s quickly reflected in our product!

Flexible customization to match your store’s needs

— At our company, we flexibly customize the reservation ledger by adding or removing functions to match our customers’ needs. Some time has passed since implementation; have you noticed any changes in how easy it is to use?
It’s become easier and easier to use compared to when we first started using it.

If we can fine-tune the detailed design, I think it will become even easier to use. For example, if the color changed according to reservation status, like “fully booked in red,” it would be nice because you could grasp the schedule at a glance.

Also, right now we only accept reservations for two groups per day, so on the reservation screen it just shows a simple format like “Part 1: ● people.” After we move, we plan to increase the number of seats, so it would be very helpful if we could display more detailed information such as “Counter seats: ● groups, ● people, ● guests.”

—It’s also possible to change the display settings! We can adjust them right away, so I’ll take care of it immediately!
Thank you in advance.

— One of the advantages of our reservation ledger is a feature that, when a cancellation occurs, allows us to recruit AutoReserve members to fill that vacant slot. We plan to continue enhancing this feature so that we can further reduce the burden on Suikouan.
We’re also currently developing a feature that lets the restaurant send cancellation emails to customers at a timing we choose, right? It would be great if we could customize it so that, in addition to automatic sending, we can decide ourselves when to send the emails.

— Yes, we’re currently developing a feature that lets you send messages to customers whenever you like.
Thank you. I’m looking forward to it.

Relocating this summer. Business is expanding, but our top priority is still the customers right in front of us.

— How many people are currently running the shop?
We have two full-time employees.

Our non-regular employees work on an irregular schedule, but if you gather everyone together, there are five of us. Suikōan had been run by just one person since it opened in 2015, but we’ve been increasing our staff since around this spring.

— Suikōan is planning to relocate this summer, right? Is this relocation also related to the increase in staff?
Suikōan is a shop I started on a small scale in my own home.

However, recently—and thankfully—the number of customers has been increasing, and we’ve come to need more staff to handle that.

If we’re going to hire new staff, we need to provide a suitable working environment. On top of that, as our staff has grown, the current shop has started to feel cramped, so since around the end of last year we’ve been moving forward with plans to relocate. I feel that, for Suikōan, this is the right timing to move on to the next phase.

—So, will your next shop be larger than this one?
I think it will be a bit bigger than it is now, but there won’t be any major changes.

If we make the restaurant larger, it’s easier for things to get bottlenecked. More importantly, we need to build a system that lets us serve high-quality dishes and put the customers right in front of us first.

We’ll do everything we can to support Suikouan, not only during the migration but thoroughly afterward as well! Thank you very much for today!

Store Information

Suikō-an

Address: 1st Floor, Fill Park Higashi-Azabu, 2-14-8 Higashi-Azabu, Minato-ku, Tokyo
Store details:https://autoreserve.com/restaurants/ygJncRkni7pVoBoMWHXg