We switched from another product that only had register functions: “Even though we gained more useful features, our monthly costs went down.” (Lys Cafe)
At “Ris Café,” a popular spot near Takadanobaba Station, you’ll be greeted by their mascot dog, Mochi. The sweets, created under the direction of a former owner–pâtissier from Tokyo Disneyland Hotel, are highly photogenic and frequently become a hot topic on Instagram.
Ris Café says that within just one month of introducing Respo Self-Order, the issues they had been struggling with were resolved. We asked them about the specific benefits and how their customers have reacted.
Creation date: 2022年5月25日
Update date: 2026年2月26日
Table of contents
I'm satisfied with its functionality as a cash register
--- Riscafé has around ten thousand followers on Instagram and is a very popular shop. What age groups do you usually see most among your customers?We especially have many women in their 20s, 30s, and 40s. Our café allows customers to bring their dogs inside, so some people visit us together with their beloved pets.
--- Before introducing Respo Self-Order, what kind of challenges were you facing?
We wanted to reduce the workload involved in handling orders.
We wanted to reduce the workload involved in handling orders.
Our shop is basically run by two or three staff members who handle all tasks, including cooking.
We do not assign specific duties to individual staff members.
We do not assign specific duties to individual staff members.
Because of that, whenever we had to handle an order, we had to stop whatever task we were working on at the time. Since we always had to stay alert for when customers might place an order while we were working, we were constantly under pressure.
–––How did you first learn about Respo Self-Order, and what led you to implement it?
I was browsing Instagram when an ad for Respo Self-Order happened to pop up. There were other options we were considering, but once we requested the materials and compared the pricing, Respo Self-Order was by far the cheapest at 5,000 yen per month, so we decided to go with it.
I was browsing Instagram when an ad for Respo Self-Order happened to pop up. There were other options we were considering, but once we requested the materials and compared the pricing, Respo Self-Order was by far the cheapest at 5,000 yen per month, so we decided to go with it.
--- Thank you very much! By the way, were there any other options you were considering?
There were two other options, and I requested materials for both and reviewed them while making comparisons.
There were two other options, and I requested materials for both and reviewed them while making comparisons.
--- Were you originally using a different system?
This is actually our first time introducing mobile ordering. Until now, we had only been using the POS register function of another product.
This is actually our first time introducing mobile ordering. Until now, we had only been using the POS register function of another product.
Even though Respo Self-Order includes useful features that let it function as a register in addition to mobile ordering, the monthly cost has actually become lower than with our previous system.
I’m very satisfied not only with the ordering system, but also with how easy it is to use as a POS register.
For example, with the “sales analysis” feature, you can check details by item such as period or menu, which makes it easy to compare sales performance. In the daily report, you can see the sales breakdown and net sales at a glance.
For example, with the “sales analysis” feature, you can check details by item such as period or menu, which makes it easy to compare sales performance. In the daily report, you can see the sales breakdown and net sales at a glance.
Just one month after implementation, it’s already been a great help
--- Ris Cafe introduced Respo Self-Order in April 2022. About a month has passed since implementation; has it helped resolve your challenges?
Yes. Even in this short time since implementation, it has been a great help.
Yes. Even in this short time since implementation, it has been a great help.
I no longer have to keep worrying about when I’ll be called to place my order, and I’m now able to use that time more effectively.
Also, our shop originally took orders on paper, so we had the extra work of entering the order details into the register. Now that burden is gone, and on top of that, we’re happy to be saving on paper costs as well.
--- That’s great! Have there been any changes in personnel costs?
We were already operating with the minimum necessary staff, so there has been no change in personnel costs. However, we have definitely been able to improve the quality of our service.
We were already operating with the minimum necessary staff, so there has been no change in personnel costs. However, we have definitely been able to improve the quality of our service.
By introducing Respo Self-Order, we have fewer interruptions to our ongoing tasks, and as a result, the speed at which we provide service to customers has increased.
––– On the other hand, were there any points you were dissatisfied with?
I don’t have any complaints. If anything, I find myself wondering, “Why didn’t we implement it sooner?”
I don’t have any complaints. If anything, I find myself wondering, “Why didn’t we implement it sooner?”
--- Have there been any unexpected benefits or effects from using Respo Self-Order?
The review feature is really good.
The review feature is really good.
I’m surprised that customers are posting their feedback even more than I had imagined. Sometimes I receive criticism, but hearing these unfiltered opinions like, “Oh, so that’s another way of thinking,” is really educational for me.
The regular feedback during the implementation phase was really helpful.
--- How have customers reacted since switching to mobile ordering?
Because the ordering method changed so much, customers seemed a bit surprised at first, but many have reacted positively, saying things like “This is high-tech!” From what we can tell, about 95% of our customers place their orders using Respo Self-Order.
Because the ordering method changed so much, customers seemed a bit surprised at first, but many have reacted positively, saying things like “This is high-tech!” From what we can tell, about 95% of our customers place their orders using Respo Self-Order.
Some older customers may not have a smartphone, so for those who can’t place orders through the Respo self-order system, we handle their orders directly.
--- Did Respo Self-Order catch on quickly with your staff?
There was a bit of confusion right after we introduced it, but they had mastered it within two or three days.
We have many young staff members, so they seemed to get used to it very quickly.
There was a bit of confusion right after we introduced it, but they had mastered it within two or three days.
We have many young staff members, so they seemed to get used to it very quickly.
--- When introducing the new system, did it place any burden on you?
There was no burden.
There was no burden.
It might also have something to do with the fact that I’m the type of person who actively wants to embrace new things. I know some people are resistant to anything new, but once you actually try it, you’ll probably find it’s not as difficult as you’d expect.
During the implementation, the frequent feedback was very helpful. They took our opinions on board and used them to improve the product, which left a very good impression.
With further store expansion also in sight
— The sweets from Liscafé sometimes become a hot topic on social media, don’t they!
Yes, and we’re very grateful for that.
Yes, and we’re very grateful for that.
After an Instagrammer featured our “Melon Pudding Parfait,” which uses half a melon, it started to become widely known among customers around the time before COVID-19 began to spread.
The mille-feuille, which was created in response to a customer request, is also very popular.
At our shop, we offer desserts made with seasonal fruits, so our most popular items change depending on the time of year.
At our shop, we offer desserts made with seasonal fruits, so our most popular items change depending on the time of year.
—If there’s something you’d like to take on as a new challenge from here on, could you tell us about it?
It’s only a wish at this point, but I’d love to be able to open one or two more locations. Rather than in the greater Tokyo area, I’d like to open them in regional areas.
It’s only a wish at this point, but I’d love to be able to open one or two more locations. Rather than in the greater Tokyo area, I’d like to open them in regional areas.
“I see! By the way, is there a particular area where you’d like to open a shop?”
It’s also a place I personally like, but I’m hoping I can open in Hakata, Fukuoka. In Hakata, I’d like to make a mille-feuille using mentaiko. I’m also open to considering other areas if there’s strong demand.
It’s also a place I personally like, but I’m hoping I can open in Hakata, Fukuoka. In Hakata, I’d like to make a mille-feuille using mentaiko. I’m also open to considering other areas if there’s strong demand.
“Mentaiko mille-feuille, you say! I’m really looking forward to it! We will continue to give our full support so that Liscafe can provide even better service. Thank you very much for today.”
Store Information
Ris Cafe
Address: 1F, Toei Nishi-Okubo Apartment, 3-9-5 Okubo, Shinjuku-ku, Tokyo
Phone number: 03-6457-6515
Store details:https://autoreserve.com/restaurants/wZABAfdfrtEjRbHfcjaU
Phone number: 03-6457-6515
Store details:https://autoreserve.com/restaurants/wZABAfdfrtEjRbHfcjaU
Please note that some information may be outdated due to price revisions or service updates.
