Introduction example: A reservation ledger that can attract customers thanks to the rich, high‑quality information on the store page. We switched from another company and consolidated everything into one system (Oden Ogura).

One of the strengths of reservation ledgers is that they allow you to enrich store information beyond just reservations.

Please tell me about your shop.

Our restaurant opened in December 2016. Given our location in Kitashinchi, we wanted to offer food that would be welcoming not only for those seeking high-end cuisine but also for everyday guests, so we decided to specialize in oden.

— Before you implemented the Respo reservation ledger, how were you managing reservations?

Until then, we had been using the reservation service of a major gourmet website along with another company’s reservation management system. The gourmet site’s service was a burden because we had to pay a basic fee plus additional charges based on the number of guests who booked and visited, so we wanted to reduce our expenses.

— Was there a deciding factor that led you to switch to the Respo reservation ledger?

Because compared to other companies’ reservation management systems, Respo’s reservation ledger offered a much more complete store page.

Other companies’ booking pages were focused solely on reservations and offered little space for additional information. However, with the Respo reservation ledger’s store page, you can upload photos by category—such as dishes and ambiance—and also provide detailed menu information.

Respo’s reservation ledger was appealing not only for its booking features, but also because it can serve as a substitute for the store’s official website, helping attract customers.

Thanks to the support staff’s courteous and helpful service, I can keep using it with peace of mind.

— After you made the inquiry, how did things proceed up to the start of operations?

After we first discussed things over the phone and decided to implement it, we started operations in an online meeting while checking the settings and how to use it.

Since the COVID-19 pandemic, online interactions have increased at work as well, and because it allows for casual communication, it’s been really helpful to be able to complete everything online.

— How do you feel about the support you usually receive from us?

One to two months after we started using the system, they set up a support meeting where we could share feedback on our day-to-day experience. They’ve implemented various improvements based on what we told them, so we can use it with confidence.

With the other company’s service we’d been using until now, communication was basically limited to email, so there were things that were hard to convey. With AutoReserve, we can also talk by phone or in online meetings, and the support staff are always very kind and helpful, which we really appreciate.

Checking available times on the booking screen is changing customers’ awareness of time

— What percentage of your customers make an online reservation before visiting your store?

About 70% of reservations are made online and 30% by phone.

Many customers visit us after checking other companies’ gourmet websites, so we continue to use those sites themselves. As for reservations, since we state on those sites, “For online reservations, please use AutoReserve,” I believe we’re successfully directing customers to the Respo reservation ledger.

— On the reservation screen, there’s an item that says “2.5-hour time limit,” right?

Many of our guests like to relax and take their time, and given the nature of the area, our table turnover is not very high. Since we also have a limited number of seats, we ask for your understanding and kindly request that you make a reservation in advance.

By adding this item, some customers now let us know they’d like to pay before last order time, and it also seems to make them more aware of their allotted time of use.

--- Please tell us which features of the Respo reservation ledger you find useful.

This is a feature that allows you to translate into foreign languages. Our shop provides detailed menu information, and since it can be translated into English, Chinese, and other languages, it’s also useful for serving customers from overseas when they visit.

— Do part-time staff members also use the Respo reservation ledger?

Yes, when we receive a reservation by phone, we enter it directly into the Respo reservation ledger.

The younger generation is used to using smartphones, so they started using it right away just by looking at the screen. Even without me really teaching them, they got used to it after trying it a few times.

I want to use various platforms such as Instagram to attract customers throughout the year, regardless of the season.

— Could you tell me what goals you have for your shop?

Since we serve oden, most of our customers come in winter, but we’d like to attract customers year-round, including in summer, so that people will visit us throughout the entire year.

— How would you like to make use of the Respo reservation ledger?

We’re creating online booking pathways, such as putting AutoReserve’s reservation page on our Instagram and Google profiles. It’s great when these various channels help bring customers into the store.

Store Information

Oden Ogura

Address: Nippo Dojima Center Building B1, 1-3-9 Dojima, Kita-ku, Osaka-shi, Osaka Prefecture
Phone number: 06-6147-6654
Store details:https://autoreserve.com/restaurants/pwxY4tr97JtKGqCF12no