Introduction example: Solving the problem of staff shortages. Boosting sales with the ease of self-ordering (Wagyu Salt Motsu Hot Pot & Charcoal-Grilled Chicken Nabekin Shinyurigaoka / Yakitori & Motsu Hot Pot Nabekin Musashi-Kosugi Main Store)

Operating two restaurants in Kawasaki City where you can enjoy wagyu beef salt motsu hot pot and authentic charcoal-grilled yakitori

— What inspired you to start your own business?

In my previous job I was a salaried worker at a food-related company, but I had always wanted to have my own shop, so I reached out to my younger brother, who was also interested in the restaurant business, and together we started a restaurant.

When we first opened, there was a period when we operated as a restaurant specializing in individual hot pots, but we now welcome a wide range of guests, from small to large groups, as a place where they can enjoy wagyu beef salt motsu-nabe and charcoal-grilled yakitori.

Please tell us what makes your shop special.

They say it takes years of training to master charcoal-grilled yakitori, including controlling the heat of the charcoal fire and the distance between the skewers and the flames, in order to grill truly delicious yakitori.

I have over 10 years of experience, and my younger brother has nearly 20 years. The yakitori we carefully grill over charcoal is very highly regarded by our customers.

We are particular about our ingredients, using freshly purchased chicken for our yakitori and serving wagyu offal hot pot made with a special original chicken-based broth.

We also offer a wide selection of alcoholic drinks, including over 40 kinds of authentic shochu, carefully selected sake, plum wine, and more.

— What kind of customers usually use your services?

At the Shin-Yurigaoka store, most customers are in their 30s to 60s, and it has a calm, relaxed atmosphere.

At the Musashi-Kosugi store, many customers in their 20s and 30s also visit, and thanks to its location just a one-minute walk from the station, it has a lively, bustling atmosphere.

We began considering implementation due to staff shortages; the low and transparent pricing was the deciding factor.

— What prompted you to introduce Respo Self-Order?

It all started on a day when we were so short-staffed that I had to handle everything by myself, from cooking to serving customers. While I was struggling to figure out how to run the store more efficiently, I heard that a nearby shop had switched to handling all its orders exclusively through mobile ordering.

When I became interested and looked it up on the internet, I found many mobile ordering services, but among them, Respo Self-Order had by far the clearest service details, with low initial costs and transparent pricing.

The good impression I had of the representative when I made an inquiry also helped push us toward adopting it.

— How was the paperwork and other administrative work when you first implemented it?

All I really did was enter the table numbers and menu into Excel for the store and contact the person in charge. They handled almost all of the subsequent implementation work, so it was smooth and hassle-free.

A reliable ally on days when you’re working alone. The ease of ordering also helps boost sales.

— After introducing Respo Self-Order, did it have any impact on your sales?

Yes. In July and August, some staff couldn’t take shifts because of summer vacations and there were many days I had to run the place alone, but the Respo self-order system really helped and contributed to our sales.

Even on days when we were fully booked, we were able to serve dishes without keeping customers waiting too long, and sales were particularly strong during that period.

--- That’s a wonderful change! How have your customers been reacting to Respo Self-Order?

Many people had already used mobile ordering at other restaurants, so they didn’t feel much discomfort about ordering with their smartphones.

Also, when I was working alone before, some customers hesitated to place orders because they thought I looked busy, but thanks to Respo Self-Order, it seems they now find it easier to order without holding back. I believe that’s one of the factors that led to increased sales.

— How do you usually take orders at your shop?

Many customers still prefer to look at a paper menu, so we hand them a printed menu and let them place their orders using the QR code printed on it.

Some customers are eager to start drinking right away, so I say, “If you’ve already decided on your drink, I can take your order for the first one directly,” and then flexibly handle it by having them place any further orders themselves.

— Finally, could you tell us about your goals for the shop going forward?

We’re aiming to open our third location. Having Respo Self-Order at that time will free us from the pressure of “having to secure more staff,” so it’s very reassuring for us as we work to expand our business.

— I’m really excited to see how things go from here! If you were to recommend fRespo Self-Order to other restaurants, what kind of places would you suggest it for?

I would highly recommend it for a wide range of businesses, from small shops like ours to large-scale stores.

Since our shop only has 20 seats and is quite small, I honestly thought at first that even if we introduced it, it wouldn’t really make much of a difference.

However, once we actually implemented it, we were amazed, thinking, “I can’t believe it makes operations this easy and even helps increase sales.” Because of that, I think shops that are larger and have more seats would feel an even greater impact.

Also, because taking orders and doing calculations at checkout has become easier, we can now encourage staff to pay more attention to other tasks such as cleaning up. For that reason, I feel this is a service that benefits store operations in many different ways.

Store Information

Wagyu Beef Salt Offal Hot Pot & Charcoal-Grilled Chicken Nabekin Shinyurigaoka

Address: Mapre B1, 1-6-3 Kamiasao, Asao Ward, Kawasaki City, Kanagawa Prefecture
Phone number: 044-328-9888
Store details:https://autoreserve.com/restaurants/FrfLVnPjSodyYTRRuZBB

Yakitori & Motsunabe Nabekin Musashi-Kosugi Main Branch

Address: Matsumiya Building 102, 2-924 Shinmaruko Higashi, Nakahara Ward, Kawasaki City, Kanagawa Prefecture
Phone number: 044-750-8010
Store details:https://autoreserve.com/restaurants/nvvJZYbunjbm3SHeqrZp

Solving the problem of staff shortages. Boosting sales with the ease of self-ordering (Wagyu Salt Motsu Hot Pot & Charcoal-Grilled Chicken Nabekin Shinyurigaoka / Yakitori & Motsu Hot Pot Nabekin Musashi-Kosugi Main Store)

Operating two restaurants in Kawasaki City where you can enjoy wagyu beef salt motsu hot pot and authentic charcoal-grilled yakitori

We began considering implementation due to staff shortages; the low and transparent pricing was the deciding factor.

A reliable ally on days when you’re working alone. The ease of ordering also helps boost sales.

A service we can recommend for a wide range of businesses, from small shops to large stores

Store Information