Respo Self-Order is a powerful ally for solo-operator businesses (Her Curry).
"A self-order system that even handles payment" — Respo Self-Order by AutoReserve (hereafter, Respo Self-Order).
We asked the owner of the restaurant “Her Curry” for their thoughts after introducing the system.
Creation date: 2022年2月22日
Update date: 2026年2月26日
Table of contents
It's really great that you can do everything up to payment right at hand without any contact.
---Thank you very much for taking the time to do this interview despite how busy things are after your opening. And from the very beginning so many customers have been using Respo Self-Order—thank you truly!
The customers who visit our store are very proactive in using it.
The customers who visit our store are very proactive in using it.
We’ve received very positive feedback that being able to handle everything from ordering to payment contactlessly with just your own smartphone is a great initiative.
–––You’re actually reaching out to customers on social media, so the usage rate clearly reflects that, doesn’t it?
It seems there are customers who find it interesting, and many people come to the store already knowing they’ll be placing their orders using Respo Self-Order. Because of that, quite a lot of customers are already holding their smartphones in their hands before we even start explaining.
–––You’re actually reaching out to customers on social media, so the usage rate clearly reflects that, doesn’t it?
It seems there are customers who find it interesting, and many people come to the store already knowing they’ll be placing their orders using Respo Self-Order. Because of that, quite a lot of customers are already holding their smartphones in their hands before we even start explaining.
A place that’s authentic yet somehow feels nostalgic and familiar
--- When you’re running the place solo, customers like that are really a lifesaver!
That’s right. And of course, people mainly come here to eat curry, but every now and then I get the feeling that some customers are actually coming to try out the Respo self-order system (laughs).
--- Those are exactly the kind of results you’d expect from “Her Curry,” which makes full use of the power of social media! Once again, could you tell us about your restaurant, “Her Curry”?
I’d always had the desire to open my own place, but I couldn’t quite take the plunge. Then a major turning point came along, and that pushed me to decide to open a curry shop. The concept of the restaurant is to value a sense of “warmth” that lets people feel a homely, comforting atmosphere.
I keep the spices to a minimum and focus on bringing out the natural umami of the ingredients. I also put the menu together with the health of the people eating in mind, aiming for a place that serves authentic curry yet somehow feels nostalgic and familiar—a restaurant with a real sense of warmth.
That’s right. And of course, people mainly come here to eat curry, but every now and then I get the feeling that some customers are actually coming to try out the Respo self-order system (laughs).
--- Those are exactly the kind of results you’d expect from “Her Curry,” which makes full use of the power of social media! Once again, could you tell us about your restaurant, “Her Curry”?
I’d always had the desire to open my own place, but I couldn’t quite take the plunge. Then a major turning point came along, and that pushed me to decide to open a curry shop. The concept of the restaurant is to value a sense of “warmth” that lets people feel a homely, comforting atmosphere.
I keep the spices to a minimum and focus on bringing out the natural umami of the ingredients. I also put the menu together with the health of the people eating in mind, aiming for a place that serves authentic curry yet somehow feels nostalgic and familiar—a restaurant with a real sense of warmth.
It’s really appealing that it’s low-cost yet packed with features.
--- What first prompted you to start considering the introduction of Respo Self-Order?
When I looked at the world today, I was convinced that this kind of contactless ordering system would definitely become the standard in the future, so I had already decided to introduce it before opening the restaurant.
–––Among the many ordering services available, what was the reason you chose Respo Self-Order?
Above all, the cost.
–––Among the many ordering services available, what was the reason you chose Respo Self-Order?
Above all, the cost.
When opening our shop, being able to significantly reduce the initial cost of introducing a POS register was a huge advantage, and the fact that it offers so many features despite the low cost was also very appealing.
Also, after actually using it, my impression is that the features are streamlined with no waste, and it’s easy to operate.
The issue of keeping customers waiting has been resolved all at once.
--- Since actually implementing the system, is there one area you feel has improved the most?
By eliminating the time spent going to take orders and handling payments, we’ve been able to operate much more efficiently. When I was working alone before, it was quite common for a line to form of customers waiting to pay, or for customers to be left waiting to place their orders, and I often ended up keeping people waiting in one way or another.
Now that all of that has been resolved at once, I can focus that much more on the food and on service.
For a one-person operation, it’s been an enormous help.
--- How have customers reacted since you introduced the system?
I feel it’s been received very positively.
Of course, it’s appreciated from the standpoint of COVID-19 safety measures, but the convenience of being able to order and pay at their own pace is also very popular. Also, when an order comes in, the iPad in the kitchen makes a sound, and there are even customers who hear that and say, “My order went through!” and actually enjoy the act of ordering itself, haha.
By eliminating the time spent going to take orders and handling payments, we’ve been able to operate much more efficiently. When I was working alone before, it was quite common for a line to form of customers waiting to pay, or for customers to be left waiting to place their orders, and I often ended up keeping people waiting in one way or another.
Now that all of that has been resolved at once, I can focus that much more on the food and on service.
For a one-person operation, it’s been an enormous help.
--- How have customers reacted since you introduced the system?
I feel it’s been received very positively.
Of course, it’s appreciated from the standpoint of COVID-19 safety measures, but the convenience of being able to order and pay at their own pace is also very popular. Also, when an order comes in, the iPad in the kitchen makes a sound, and there are even customers who hear that and say, “My order went through!” and actually enjoy the act of ordering itself, haha.
To curry shops rooted in local communities and shopping streets
--- Finally, could you tell us about your future outlook and what you’d like to challenge yourself with next?
Since we’ve only just opened, our current goal is to turn “Her Curry” into a curry shop that’s rooted in the local community and shopping district.
We want as many people as possible to come and enjoy our food—that’s how we feel.
We want as many people as possible to come and enjoy our food—that’s how we feel.
--- Thank you so much! We as a company will do our utmost to support you so that when people think of her curry, they’ll immediately think of Respo Self-Order!
Likewise, we look forward to working with you in the future.
Likewise, we look forward to working with you in the future.
Store Information
Her curry
Address: 2-7-14 Kyodo, Setagaya-ku, Tokyo
Phone number: 03-6671-0011
Store details:https://autoreserve.com/restaurants/mfysanV4RKz5ErVDz2Y1
Phone number: 03-6671-0011
Store details:https://autoreserve.com/restaurants/mfysanV4RKz5ErVDz2Y1
※ Information may be outdated due to price revisions or service updates.
