Respo Pay Terms of Use
Article 1 (Application of these Terms)
1. These Respo Pay Terms of Use (hereinafter referred to as the "Terms") apply to all use of the Respo Pay service (hereinafter referred to as the "Service") provided by Hello Co., Ltd. (hereinafter referred to as the "Company").
2. These Terms and Conditions shall constitute a part of the Respo Terms of Use. The definitions of terms used in these Terms and Conditions shall be the same as those in the Respo Terms of Use, unless otherwise specified in these Terms and Conditions. Member Stores shall comply with the Respo Terms of Use in addition to these Terms and Conditions.
3. In the event of any conflict between these Terms and the Respo Terms of Use, these Terms shall take precedence.
Article 2 (Definition)
The meanings of the terms used in these Terms and Conditions shall be as set forth in the following items.
(1) “Sales claim” means a claim for advance payment of the settlement amount or a claim for purchase of the receivables related to the settlement amount.
(2) “Affiliated Store” means an individual, corporation, or organization that operates a restaurant that has applied to our company for membership in this service and whose use has been approved by our company.
(3) “Payment company” means a credit card company, a telecommunications company, a convenience store payment company, an electronic payment company, a company that provides other payment methods, and a company or other affiliated company that acts on behalf of such companies to enter into contracts with affiliated stores regarding the use of payment methods.
(4) “Payment service” means a service that enables payment for the products, etc. sold or provided by a member store by a payment company affiliated with the Company by acting as a payment agent for the payment and transmitting the information necessary for the payment, as well as any services incidental thereto.
(5) “Payment Service Terms” means the terms and conditions and other regulations established by the payment company regarding this Merchant Agreement.
(6) “Payment Method” means credit card payment, mobile carrier payment, convenience store payment, payment by electronic means (hereinafter referred to as “Electronic Payment”), and other payment methods designated by us and the payment company that are available through this Service.
(7) “Payment amount” means the price of goods, etc. and other expenses that are subject to payment.
(8) “Payment transaction” means the settlement of payment amount between a member store and a user using this service.
(9) “Products, etc.” means goods, services, etc. that are sold or provided (hereinafter simply referred to as “sales”) by a Member Store to a User.
(10) “Laws, etc.” means laws, regulations, notices, guidelines, and other judicial and administrative regulations.
(11) “This Merchant Agreement” means the contract regarding the use of the payment service concluded between the payment company and the Merchant based on these Terms and Conditions and the Payment Service Terms and Conditions.
(12) “This Agreement” means the contract regarding the use of this Service between our company and the affiliated store established based on these Terms and Conditions.
(13) “User” means an individual or corporation that intends to purchase goods, etc. from a member store using a payment method.
Article 3 (Application for Use and Establishment of this Agreement)
1. A Member Store that wishes to use this Service shall submit an application form to the payment company in a manner designated by our company, and if it passes the screening of the payment company, it shall be able to apply to use this Service in a manner designated by our company after agreeing to the payment service terms and conditions established by the payment company.
2. When applying for use or when we deem it necessary, we may carry out identity verification procedures using identification documents such as a driver's license, and affiliated stores shall comply with such procedures.
3. The Member Store shall provide the information designated by the Company when applying for use under Paragraph 1, and if any changes occur to such information after the conclusion of this Agreement, the Member Store shall promptly notify the Company of the changes. The Company shall not be liable for any damages incurred by the Member Store due to failure to provide such notification.
3. When the Company notifies the Member Store of its acceptance of the application for use set forth in paragraph 1, this Agreement will be concluded between the Company and the Member Store, and at the same time, this Member Store Agreement will be concluded between the payment company and the Member Store. The Company may, at its discretion, not accept the application for use, and shall not be obligated to disclose the reason for not accepting the application for use.
Article 4 (Preparatory matters)
1. The Member Store shall apply to the Company for the loan of a payment terminal in the manner specified by the Company by the time the Member Store begins using the Service, and the Company shall loan the payment terminal to the Member Store.
2 In addition to the provisions of the preceding paragraph, the Member Store shall prepare, at its own expense and responsibility, the computer system required for payment transactions and connections to other systems specified by the Company (hereinafter referred to as the "System") in accordance with the specifications specified by the Company by the time the Member Store begins using the Service. In addition, the Member Store shall prepare and maintain, at its own expense and responsibility, the communication equipment, software, and all other equipment required incidental thereto in order to receive the Service, and the same shall apply even if the Company changes the terms of provision of the Service. In this case, the Company shall not be liable for any damages suffered by the Member Store due to the Member Store's failure to prepare and maintain the communication equipment, etc.
3. The Company shall notify the Member Store of the activation notification in accordance with the procedures separately specified, and the date of such activation notification shall be the start date of the Service. However, if there is a separate agreement between the Company and the Member Store, the date agreed upon shall be the start date of the Service.
4. Affiliated Stores shall manage payment terminals with the care of a prudent manager and shall not transfer or allow third parties to use them. Furthermore, Affiliated Stores shall not damage or dismantle payment terminals, apps, or other equipment or software used in connection with the System, or perform reverse engineering or other analytical acts. In addition, Affiliated Stores shall comply with the payment terminal's instruction manual and shall not modify or use the terminals for purposes or methods other than those specified.
5. If a payment terminal becomes unusable due to a dead battery (excluding payment terminals with removable batteries), malfunction, damage, etc., the Member Store shall notify the Company in the manner specified by the Company. The Company shall replace the payment terminal free of charge only if the request is made within one month of delivery of the payment terminal and the cause is deemed to be not attributable to the Member Store or if the Company otherwise deems it appropriate. In such cases, the Member Store shall follow the Company's instructions regarding the handling of the unusable payment terminal. The Company shall not be liable for damages arising from the unusable payment terminal due to a dead battery, malfunction, damage, etc., regardless of whether the warranty period has expired, whether the Member Store is at fault, or for any other reason.
6. The Member shall acknowledge that when lending or exchanging a payment terminal pursuant to paragraph 1 or the preceding paragraph, the Company or the payment company may conduct an examination in accordance with the preceding article, and that the Member may not lend or exchange the payment terminal depending on the results of such examination.
7 After the start of provision of the Service, the Company may change the terms of use of the Service in light of instructions from the payment company or the Member Store's usage status of the Service, etc. If the Member Store cannot accept the change, the Member Store must request cancellation within 10 business days from the date of receiving the Company's notice of the change to the terms of use, and if the Member Store does not request cancellation within 10 business days, the Member Store will be deemed to have unconditionally agreed to use the Service under the changed terms.
8. If we determine that a Member Store has lost or damaged a payment terminal intentionally or negligently, we may charge the Member Store a penalty equal to the price of an identical payment terminal (or an equivalent terminal if an identical terminal is not available) at the time of such determination.
9. If a Member Store discovers that a payment terminal has been lost or stolen, the Member Store shall promptly contact the Company and take necessary measures in accordance with the Company's instructions.
Article 5 (Terms of Use of the Service)
1. Affiliated Stores shall use the Service in compliance with these Terms, the Respo Terms of Use, the Affiliated Store Agreement, the Payment Service Terms, and laws and regulations.
2. The affiliated store shall entrust the payment company with the task of receiving payment on its behalf.
3. The Merchant shall grant the Company the authority to act on its behalf to enter into this Merchant Agreement between the payment company and the Merchant.
4. By agreeing to these Terms and Conditions or continuing to use the Service, the Member shall be bound by the Payment Service Terms and Conditions.
5. The Member Store agrees to provide accurate and complete information to the Company and acknowledges that the Company may share such information and transaction information relating to the use of the payment services provided by the payment company between the Company and the payment company.
6. When using the payment service, the Member Store shall comply with the payment service terms and conditions established by the payment company. If the Member Store receives a claim for damages from the payment company due to a violation of the payment service terms and conditions, the Member Store shall handle such claim at its own expense and responsibility, and the Company shall not be held liable in any way.
(1) To apply to the payment company to enter into this merchant agreement (application for affiliation) in accordance with the payment service terms and conditions specified by the payment company.
(2) (a) a credit request or sales authorization request, (b) a sales request, and (c) a request to cancel a credit request, sales authorization request, or sales request.
(3) Receiving notices to payment companies, requests for review, and notices from such payment companies
(4) Other matters related to the performance of this Membership Agreement
7. The minimum usage period for this Service is two years, and if the Member Store cancels this Agreement before the minimum usage period has elapsed, the Member Store shall pay a penalty of 70,000 yen (excluding tax) for the payment terminal, divided over 24 months, equivalent to the number of remaining months in the contract, within ten business days from the date of cancellation. In addition, the Member Store shall return the payment terminal by the method designated by our company. For cancellations made during the month, the last day of the month in which the Member Store requests cancellation shall be considered the cancellation date, and any decimals arising in the calculation of the remaining period shall be rounded up.
8. If no payment has been made for three months or more, the Company may cancel this Agreement in whole or in part. In this case, the Member Store shall pay the penalty in accordance with the provisions of the preceding paragraph and return the payment terminal.
Article 6 (Payment of settlement amount)
1. When a valid payment transaction procedure is carried out by a Member Store and a user, the payment amount that the payment company has approved for payment to the Member Store will be calculated according to the closing date separately determined by the payment company, and the payment company will notify the Member Store by the due date separately determined by the payment company in the form of a report stating the amount, etc.
2. The Member Store shall promptly confirm the contents of the report set forth in the preceding paragraph upon receiving it. If the Member Store does not contact the settlement company by the end of the month in which the report was sent, the settlement company shall assume that the Member Store has approved the contents of the report without objection.
3. The settlement amount will be paid by the settlement company by transfer to the financial institution account designated by the affiliated store by the due date separately determined by the settlement company in accordance with the closing date set forth in paragraph 1.
4. The settlement company may pay the settlement amount set forth in the preceding paragraph to the affiliated store after deducting (setting off) the fees specified by our company and all other debts owed by the affiliated store to the settlement company (whether or not based on this affiliated store agreement).
5. If the payment amount set forth in the preceding paragraph becomes negative after offsetting the merchant fee, the merchant shall be required to pay the negative amount to the settlement company. In this case, the settlement company may recover the negative amount by deducting the negative amount from the settlement amount from the following month onwards, and if it is unable to recover the negative amount in this way, it shall issue an invoice, and the merchant shall make payment by bank transfer to the account of the financial institution designated by the settlement company by the date specified on the invoice. The bank transfer fee shall be borne by the merchant.
Article 7 (Improvement Measures)
Regardless of whether or not prior review or approval has been obtained, if we determine that improvement measures are necessary regarding the sales method, content, or advertising method of the Products, we may request that the Member Store make changes, improvements, or cease sales, and the Member Store shall comply with such request and take appropriate measures promptly. In such cases, the payment company may suspend provision of the Service and withhold payment of the settlement amount to the Member Store until it is confirmed that improvement measures have been taken.
Article 8 (Obligations of franchisees)
1. When using the Service, Member Stores shall comply with the following items.
(1) Comply with these Terms and Conditions, the various regulations, and the Payment Service Terms and Conditions.
(2) It does not violate the Installment Sales Act, the Specified Commercial Transactions Act, the Consumer Contract Act, the Act on Prevention of Transfer of Criminal Proceeds (Act No. 22 of 2007), other related laws and regulations, administrative notices, etc., and applicable foreign laws and regulations.
(3) You will not engage in discriminatory treatment that is disadvantageous to users who have applied for a payment transaction using a valid payment method, such as refusing to allow such a transaction to be made using that payment method, requiring the user to pay in cash or use other payment methods, charging a price different from that charged to users who pay in cash or use other payment methods, or imposing limits on the amount that can be paid other than those set by us or the payment company.
(4) If the Company requests that a Member Store make improvements to its computer system security measures for the purpose of preserving information, the Member Store shall take the necessary improvements based on the purpose of such improvements.
(5) Users should be informed in advance that even if security measures such as encryption are taken, the confidentiality of user information cannot be completely maintained.
2. When accepting applications for the purchase of goods, etc. and payment transactions from users, member stores shall take the following measures and responses from the perspective of consumer protection.
(1) Regarding anticipated problems, such as problems caused by system failures, member stores will take measures to ensure that users are not put at a unilateral disadvantage, and will notify users in advance so that they understand the extent to which member stores cannot take responsibility.
(2) Present to users the mechanisms for sales and settlement transactions of goods, etc., and take measures to enable users to clearly recognize the time when sales and settlement transactions of goods, etc., between users and affiliated stores are concluded.
(3) Take measures to prevent erroneous operations, such as displaying a confirmation screen, to prevent duplicate transmission or incorrect data entry between users and affiliated stores.
(4) When accepting an application, the Company will notify the user of the acceptance details by means of e-mail or other means and confirm the user's intention to apply for the purchase of the product, etc. and the payment transaction.
3. Affiliated stores shall record information regarding payment transactions and the subsequent processing thereof in computer files, etc., organizing them by transaction date.
4. Unless otherwise specified, Member Stores shall not require Users to transmit, etc., the PIN number of their payment method.
Article 9 (Prohibited acts of franchisees)
1. Affiliated stores shall not engage in any of the acts set forth in the following items or any acts similar thereto.
(1) Having a third party use or allowing a third party to use the name registered by a member store as a member store, and pretending that the member store has conducted transactions with users.
(2) Pretending to have a genuine transaction when there is none.
(3) Dividing a payment amount that should normally be processed as one payment transaction into multiple payment transactions.
(4) Engaging in any illegal or inappropriate conduct when selling or soliciting products, etc. to users.
(5) Infringing on the property, rights, privacy, etc. of our company, payment companies, users, or other third parties.
(6) Using the Service to settle or collect past accounts receivable of affiliated stores without the consent of the Company or the payment company.
(7) Using the Service to settle or collect accounts receivable from third parties without the consent of our company or the settlement company.
(8) Engaging in any act that causes or encourages criminal acts such as fraud, or any other act that is linked to criminal acts.
(9) Establishing or soliciting for a pyramid scheme.
(10) Selling products, etc. with content or in a manner that aims to convert the products into cash (including cash back).
(11) Advertising or selling products, etc. in a manner related to obscenity, child pornography, child abuse, violence, cruelty, or other things that are socially inappropriate, or engaging in any act related thereto.
(12) Sending emails containing advertising, promotional material, solicitations, etc. to third parties without their permission, or sending emails containing offensive content.
(13) Engaging in any act that may result in or may result in improvement guidance or administrative sanctions from a supervisory authority.
(14) Engaging in any act that infringes the copyright, trademark, portrait right, or other rights or interests of our company, the payment company, the user, or a third party.
(15) Posting false information or information that may lead to misunderstandings of facts.
(16) Sending or writing harmful computer programs, etc.
(17) Defaming or libeling our company, payment companies, users, or third parties, or engaging in any act that damages their reputation or credibility.
(18) Engaging in pre-election campaigning, election campaigning, or any other similar activity, or any activity that violates the Public Offices Election Act.
(19) Engaging in any act that interferes with the provision of this service or that may do so.
(20) Engaging in acts of unauthorized access, cracking, or attacking computers, telecommunications equipment, etc. operated by the Company, the payment company, or a third party, or using the Service in a manner or manner that interferes with computers, telecommunications equipment, etc. operated by the Company, the payment company, or a third party, as well as posting information that promotes such acts, or any other similar acts.
(21) Using the Service in a manner or content that violates laws, regulations, public order and morals, or commercial practices.
2. If the Company becomes aware that a Member Store has engaged in any of the acts set forth in the preceding paragraph, or if the Company determines that such an act is likely to occur, the Company shall immediately notify the Member Store, and in such case, the Member Store shall take appropriate measures at its own expense and responsibility.
3. If the Company becomes aware that an Affiliated Store's conduct falls under any of the items in Paragraph 1, the Company may, without prior notice to the Affiliated Store, temporarily suspend provision of all or part of the Service or delete from the Service any information related to the conduct falling under any of the items in Paragraph 1. The Company shall not be obligated to monitor the conduct of Affiliated Stores under the provisions of this Paragraph. In such cases, the Company shall not be liable to the Affiliated Store for damages or any other liability whatsoever unless the Company is found to have acted willfully or grossly negligently.
Article 10 (Cancellation of payment transactions, etc.)
1. If a User requests the cancellation of a payment transaction (including the cancellation of a payment) or termination, etc. (hereinafter referred to in this Article as "Cancellation, etc.") and the Member Store accepts this request, the Member Store shall prepare information regarding the cancellation of the payment transaction (hereinafter referred to as "Cancellation Data") and transmit it to the payment company. However, even in this case, the Member Store shall pay an amount equivalent to the fees specified by our company and the amount equivalent to the consumption tax thereon (hereinafter referred to as "Fees, etc.").
2 In the case of the preceding paragraph, if the settlement amount related to the cancellation data has already been paid to the Member Store, the Member Store shall, at our option, upon request from us, immediately refund the said settlement amount already paid, or refund the said settlement amount by deducting it from the next or subsequent settlement amount to be paid to the Member Store.
3. In the event of cancellation or termination of a payment transaction under paragraph 1, the Member Store shall not directly refund the payment amount to the User without the permission of our Company.
4 Notwithstanding the provisions of paragraph 1, if a Member Store cancels a payment transaction after we have paid the payment amount to the Member Store, we may not approve the cancellation of the payment transaction, taking into consideration the amount, number of payments, and other circumstances of the payment transaction or payment with the User that is being cancelled. In this case, the Member Store may cancel the payment transaction with the User only after consulting with us and obtaining our approval.
Article 11 (Measures regarding disputes with users)
1. In the event that a dispute arises between a Member Store and a User regarding a transaction of Products, etc., such as a complaint or indication regarding the sales method or labeling of Products, etc., a complaint or request for return or replacement regarding the Products, etc., a complaint or indication regarding after-sales service, etc., or termination of a contract, the Member Store shall resolve the dispute without delay at the Member Store's expense and responsibility.
2. In resolving the dispute under the preceding paragraph, the Member Store shall not directly refund the payment amount to the User without the permission of our Company.
3. If the Company deems it necessary, the Member Store shall report to the Company the nature of the transaction with the User (the content of the sale, and the content of any solicitation, if any), and the cause of the dispute.
4. If the Company determines that a dispute between a Member Store and a User (including the occurrence of an event that is deemed to have given rise to a dispute) is caused by an act prohibited by these Terms and Conditions or laws and regulations, the Member Store shall, at the Company's request, report matters concerning the system for preventing such acts, the system for handling complaints, and other matters that the Company deems necessary to prevent such acts.
5. If the Company determines that the circumstances of a dispute between the Member Store and the User (including the occurrence of an event that is deemed to give rise to a dispute) are less protective of the User's interests than those of other Member Stores, the Member Store shall, at the Company's request, report details of the act in question, matters concerning the system for preventing the act in question, matters concerning the system for handling complaints, and other matters that the Company deems necessary to prevent the act in question.
Article 12 (Investigation and Cooperation)
1. If the Company requests the Member Store to investigate, report, or present materials regarding the status of the User's use of the Payment Method (including, but not limited to, information on Users and delivery addresses and details of Products, etc. held and managed by the Member Store), the Member Store's business details and financial statements, the performance status of the Service, or other matters deemed necessary by the Company, the Member Store shall promptly comply. The Member Store shall also agree in advance that the materials, etc. submitted to the Company may be provided to the payment company.
2. If a Member Store suffers damage related to a payment transaction using a stolen, lost, forged, or altered payment instrument, or to the fraudulent use of a payment instrument, or to a payment transaction resulting therefrom, and the Company requests the Member Store to file a report of the damage with the relevant police station, the Member Store shall comply with this request. Furthermore, if the Company requests the Member Store to cooperate in preventing the fraudulent use of payment instruments, the Member Store shall cooperate with this request.
3. If the Company requests that a Member Store take any action necessary to comply with or comply with laws and regulations, the Member Store shall comply with such request. In such cases, the Company shall not be liable for any damages suffered by the Member Store as a result of the Member Store's failure to comply with the Company's request.
4. If a government agency or other entity requests an investigation or on-site inspection regarding this Agreement, the franchisee shall cooperate with such agency or entity.
5. If the payment company requests the Merchant to cooperate in an investigation regarding matters set out in this Merchant Agreement or the agreement between the Company and the payment company, the Merchant shall promptly comply with such request. If a response deadline is set for an investigation requested by the Company or the payment company pursuant to these Terms and Conditions, the Merchant shall respond within such response deadline.
Article 13 (Cancellation and Withholding of Payment)
1. If any of the following conditions apply, the settlement company will cancel the payment for the relevant settlement transaction (including the repurchase of transferred receivables), and will not pay the settlement amount for the relevant settlement transaction to the affiliated store.
(1) When the user claims that the use was not caused by the user.
(2) When the user makes a defense such as invalidating or canceling the payment transaction.
(3) When the information relating to the payment transaction submitted by the affiliated store is false or incomplete.
(4) When a payment transaction is conducted using a payment method other than that permitted by the affiliated store.
(5) When a dispute under Article 11 (Measures Concerning Disputes with Users, etc.) is not resolved promptly.
(6) When a user cancels or terminates a purchase of a product or payment transaction, but does not follow the procedures set forth in Article 10 (Cancellation of a payment transaction, etc.).
(7) When it becomes difficult for a member store to deliver or provide products, etc. to a user.
(8) When the franchisee does not comply with the investigation or cooperation set forth in Article 12 (Investigation and Cooperation).
(9) When there are doubts about the information related to payment transactions submitted by the Member Store, and the doubts remain unresolved even after a reasonable period of time has passed.
(10) When the payment transaction is made after the date on which this Membership Agreement is terminated.
(11) When sales data is requested to be submitted but the sales data is not submitted by the deadline separately determined by our company.
(12) When it is discovered that the transaction has been carried out in violation of these Terms and Conditions, the terms and conditions of the payment company, or other terms and conditions of this Member Store Agreement.
(13) When the Member falls under any of the items in Article 28 (Termination) of the Respo Terms of Use.
(14) When a Member Store falls under the category of an anti-social force as defined in the Respo Terms of Use.
(15) When the franchisee or its officers, employees or beneficial owners are involved in criminal activity.
(16) When the payment company expresses its intention to terminate the agreement to pay in advance for a specific user's payment amount, or requests the repurchase of the receivable related to the payment amount, or requests a chargeback or other refusal to pay or a refund (hereinafter referred to as a "chargeback, etc.").
(17) Any other case where it is discovered that the transaction has been carried out in violation of these Terms and Conditions, the Payment Service Terms and Conditions, or other provisions of the Merchant Agreement.
2 In the case of the preceding paragraph, if the settlement amount has already been paid to the Member Store, the Member Store shall, at our option, immediately refund the said settlement amount upon request from us, or refund the said settlement amount by deducting it from the next or subsequent settlement amount to be paid to the Member Store.
3. Even if a chargeback, etc. is made, the Member Store will not be exempt from bearing and paying the Fees, etc. for the settlement transaction related to the chargeback, etc., and we shall not be obligated to refund the Fees, etc. that have been received or offset to the Member Store.
4. If any of the following circumstances apply, the settlement company may withhold payment of all or part of the settlement amount for the relevant settlement transaction until the relevant reason is resolved.
(1) When an event occurs that is deemed to be a lack of protection of the user's interests, and it is expected that the user will raise a defense such as invalidating or canceling the payment transaction.
(2) When there is any doubt about the information related to the payment transaction submitted by the affiliated store.
(3) When an investigation under Article 12 (Investigation and Cooperation) is initiated and we determine that it is necessary to withhold the settlement amount during the investigation period.
(4) When a Member Store falls under any of the grounds for withholding payment or terminating the contract in a transaction with the Company other than this Agreement.
(5) Any other case that falls under any of the items in paragraph 1 or that is deemed likely to fall under any of the items in paragraph 1.
5. In connection with Article 7 (Improvement Measures), the cancellation of Paragraph 1 of this Article, or the reservation of the preceding Paragraph, the Company shall not be obligated to pay any interest, late fees, damages, etc.
Article 14 (Seizure, etc.)
In the event that a third party seizes, provisionally seizes, or disposes of delinquent payments with respect to the settlement amount or other receivables held by the Member Store against the settlement company, the settlement company shall process the settlement amount or other receivables in a manner that it deems appropriate, and shall not be obligated to pay late payment charges, etc. In such a case, the place of performance of the obligation to pay the settlement amount or other receivables shall be the head office location of the settlement company until such time as the cause of action is withdrawn.
Article 15 (Validity Period)
1. This Agreement shall remain in effect from the date on which this Agreement is established pursuant to Article 3 (Application for Use and Establishment of this Agreement) until the Member Store terminates it in accordance with the procedures specified by our Company.
2 Notwithstanding the provisions of the preceding paragraph, if "this Agreement" as defined in Article 2 of the Respo Terms of Use (which for the avoidance of doubt means the agreement regarding the use of services based on the Respo Terms of Use) is terminated, this Agreement will also terminate at that time.
3. If this Agreement is terminated for any reason other than as set forth in this Article, the Member Store shall promptly cease use of the Service and immediately return the payment terminal in a manner specified by the Company. In this case, the Member Store shall bear the costs required for the return.
Article 16 (Survival Clause)
Even if this Agreement is terminated, the provisions of Article 3, Paragraphs 3 and 4, Article 4, Paragraphs 2, 4, 5, 8 and 9, Article 5, Paragraphs 7 and 8, Article 6, Articles 9 through 14, Article 15, Paragraph 3, this Article, and Article 17 shall remain in effect.
In addition to the case in the preceding paragraph, if the payment company requests us to respond to inquiries regarding the Service even after the termination of this Agreement, the Member shall agree that we will respond to inquiries from the payment company on behalf of the Member.
Article 17 (Matters outside the regulations)
Any matters not specified in these Terms and Conditions shall be governed by the Respo Terms of Use.
Established on July 31, 2025
