Sales will increase,

Costs will decrease.

By entrusting reservation management to Respo, we can now concentrate on cooking and hospitality.

As a small, counter-focused establishment where we prioritize individual attention with each customer, we wanted to minimize back-office tasks as much as possible. Previously, managing reservations was time-consuming, and we were often overwhelmed with administrative work after closing. Since implementing Respo's reservation system, we can manage both online and phone reservations on a single screen, significantly reducing the burden of handling reservations. We also use their payment terminal, which has made accounting much smoother. As a small, independent shop, the simplicity of the system and the reduction in workload are a huge help. Our regular customers are also pleased that we can now serve them while viewing their visit history.

The moment the phone rings, we know who the customer is. That's why customers continue to choose us.

We operate six yakiniku (Japanese BBQ) restaurants in the Kansai region. We have a large number of regular customers and serve a wide range of customers. We are particularly focused on improving customer satisfaction, and as one way to do this, we introduced Respo's CTI (Computer Telephony Integration) system. The moment the phone rings, the customer's name, number of visits, and last visit date are displayed on the screen across all our affiliated restaurants, allowing us to immediately greet them with "Thank you for visiting our [restaurant name] location previously." Making customers feel that they are remembered contributes to an improved customer experience, and we believe that these small gestures of greeting are of the greatest value.

Because we can't afford to miss a single reservation, we've consolidated the management of our multiple stores into Respo.

We operate several Neapolitan pizza specialty restaurants in Azabu-Juban. Because we are a small, counter-style restaurant, even a single double booking or oversight in confirming a reservation can directly impact the customer experience that day. Since implementing Respo's reservation system in all our stores, we can now check the reservation status of any store in real time on a single screen, significantly reducing the effort required for confirmation and minimizing errors. Our main store has also introduced payment terminals, and customer information from the reservation system is automatically transferred to the payment process, reducing the waiting time for customers. When we opened a new store, we were able to start operating with the same system immediately, which made the process very smooth.