Respo Terms of Use
Article 1 (Application of these Terms)
1. These Respo Terms of Use (hereinafter referred to as "these Terms") govern the following services provided by Hello Co., Ltd. (hereinafter referred to as "the Company"): automatic restaurant reservation service (hereinafter referred to as "Reservation Service"), online store service (hereinafter referred to as "Sales Service"), takeout order service (hereinafter referred to as "Takeout Service"), delivery service (hereinafter referred to as "Delivery Service"), self-order service (hereinafter referred to as "Self-Order Service"), POS register service (hereinafter referred to as "POS Register Service"), reservation ledger service (hereinafter referred to as "Reservation Ledger Service"), automatic website creation service (hereinafter referred to as "Automatic Website Creation Service"), AI call receiving service (hereinafter referred to as "AI call receiving service"), Respo Pay service (hereinafter referred to as "Respo Pay Service"), and media manager service (hereinafter referred to as "Media Manager Service"). Furthermore, these Terms also apply to the Reservation Service, Sales Service, Takeout Service, Delivery Service, Self-Order Service, POS Register Service, Reservation Ledger Service, Automatic Website Creation Service, AI Call Receiving Service, and Respo The Pay service and media manager service together are hereinafter referred to as "the Service." This applies to all aspects of using the Service as a restaurant.
2. A person who uses the Service as a restaurant (hereinafter referred to simply as the “restaurant”) shall use the Service in accordance with these Terms and may not use the Service unless it agrees to these Terms. The restaurant shall be deemed to have agreed to these Terms at the time it uses the Service.
3. Any notices or disclaimers posted on the Service shall constitute a part of these Terms.
Article 2 (Formation of this Agreement and Restaurant Information)
1. The contract for the use of the Service between the Company and the restaurant (hereinafter referred to as "this Agreement") established under these Terms shall be deemed to be formed at the point when the registration procedure for the Service, as specified by the Company, is completed.
2. The restaurant shall provide the information specified by the Company at the time of the registration described in the preceding paragraph and shall promptly notify the Company of any changes to such information after the execution of this Agreement. The Company shall bear no liability for any damages incurred by the restaurant as a result of the failure to provide such notification.
Article 3 (Amendment of these Terms)
1. The Company may modify these Terms at any time in the event that any of the following applies.
(1) When the changes to these terms and conditions are in the general interest of the restaurant.
(2) When the changes to these Terms and Conditions do not contradict the purpose of this Agreement, and there is a need for the changes, and the content of the changes is appropriate and reasonable.
2. When making the change described in the preceding paragraph, the Company shall give at least fourteen (14) days’ prior notice to the restaurant by posting the contents of the revised Terms of Use on the website operated by the Company (autoreserve.com, including any changed domain name thereof regardless of the reason for such change, hereinafter referred to as the “Company Website”) or by other means, and the amendment to these Terms shall become effective upon the expiration of the said notice period.
3. In addition to the provisions of paragraph 1, the Company may change the fees for the Service. In such cases, the Company shall notify the restaurant of the revised fees through posting on the Company’s website or by other means, and the revised fees shall apply from the first renewal of this Agreement after the notification (or the next renewal if the renewal was already confirmed at the time of notification).
Article 4 (Use of the Service)
1. The restaurant shall be fully responsible for the use and management of its ID and password. Any use of the Service conducted with such ID and password will be regarded as usage by the restaurant (including the acceptance of reservations and sales of products made using the ID and password, which will also be considered as actions carried out by the restaurant). The restaurant agrees to this in advance.
2. The restaurant shall not permit any third party to use its ID or password and shall not transfer, pledge, or otherwise dispose of such ID or password in any manner.
3. The restaurant shall bear all costs related to the use of the Service, including expenses for equipment, devices, software, telecommunications line usage fees, and any other related costs.
4. The restaurant shall comply with the Act on Specified Commercial Transactions, the Act against Unjustifiable Premiums and Misleading Representations, the Unfair Competition Prevention Act, the Trademark Act, the Copyright Act, and any other applicable laws and regulations when using the Service.
Article 5 (Handling of Cancellation Fees in the Reservation Service)
1. The restaurant may set a cancellation policy for when a user (defined as a person who makes a reservation at the restaurant through the reservation service or purchases products from the restaurant through the sales service, hereinafter the same) cancels a reservation, by entering the required information on the reservation service. If a user cancels a reservation, the cancellation fee will be set as the amount calculated by multiplying the rate specified in the cancellation policy for the course the user reserved. The restaurant shall grant the Company the authority to collect the cancellation fee on its behalf.
2. The restaurant hereby acknowledges and agrees that, in addition to the cancellation fee, an amount equal to 0.1 times the cancellation fee shall be set as a payment processing fee, and that, in the event the User cancels a reservation, the Company may collect such payment processing fee.
3. The Company shall pay the restaurant the amount of the cancellation fee received from the User, less the fee specified in the preceding paragraph, by a time and method separately designated by the Company. However, if the User does not pay the cancellation fee, the Company shall not be obligated to pay the cancellation fee to the restaurant on behalf of the User and shall bear no liability for any damages incurred by the restaurant as a result.
4. After the payment described in the preceding paragraph, if the User makes a claim for a refund or any other request, the restaurant shall handle such claim at its own expense and responsibility, and the Company shall bear no liability. If the Company incurs damages as a result of such claim, the restaurant shall be obligated to compensate for such damages. Furthermore, if the Company makes a monetary payment to the User based on such claim, the amount paid shall be considered as damages incurred by the Company.
5. If the Company receives a chargeback request from a payment processor with which it has partnered, or for any other reasonable cause, the Company may, at its discretion, (i) refuse to pay the cancellation fee received from the User to the Merchant, (ii) refund the cancellation fee to the User, (iii) demand the Merchant to return the cancellation fee, and (iv) take any other measures that the Company reasonably deems necessary.
Article 6 (Use of the Sales Service, Takeout Service, or Delivery Service)
When selling products through the Sales Service, Takeout Service, or Delivery Service, restaurants shall comply with the Food Sanitation Act, the Act on Japanese Agricultural Standards (JAS Act), the Food Labeling Act, the Health Promotion Act, and all other applicable laws, regulations, and municipal ordinances.
Article 7 (Delivery Service)
1. The restaurant may use the delivery service by separately agreeing with the Company. In this case, "Official" will be displayed on the delivery order screen of the restaurant page that the user uses, and the Company will undertake the task of delivering the products ordered by the user on the service platform.
2. The Company may separately determine the non-service days, available hours, and products not handled for the delivery service, and the restaurant shall use the delivery service in accordance with such determinations. The Company may also change the non-service days, available hours, and other conditions of the delivery service due to weather, traffic conditions, or other reasons, and the restaurant hereby agrees to such changes in advance. The Company shall bear no liability for any damages incurred by the restaurant as a result of being unable to use the delivery service due to such measures taken by the Company.
3. The restaurant shall apply to the Company for the outsourcing of individual delivery services, and once the Company has accepted such application, the restaurant shall not be able to cancel the outsourcing. Even if the cancellation occurs due to reasons attributable to the restaurant, the restaurant shall not be exempt from the payment of the fee specified in Article 9 to the Company.
4. In the event that the product cannot be delivered due to reasons such as being unable to contact the User or an incorrect delivery address provided by the User, and there is no fault on the part of the Company, and the Company has made its best efforts to complete the delivery, the delivery shall be considered complete upon the Company reporting the fact to the restaurant. In this case, the fee specified in Article 9 shall apply. The restaurant hereby agrees in advance that the Company may, at its discretion, dispose of the product.
5. In the following cases, the restaurant shall bear, in addition to the fees set forth in Article 9, a redelivery or return-visit fee for each instance, as separately determined by the Company, and the method of settlement shall be in accordance with Article 9.
(1) When redelivery of the product is required due to shortage, error, lack of accessories (such as chopsticks), or contamination with foreign objects.
(2) When the restaurant fails to deliver the product to the Company by the specified time, requiring the Company to revisit the restaurant to receive the product.
(3) In addition to the preceding items, when the Company is required to redeliver to the user or revisit the restaurant due to reasons attributable to the restaurant.
Article 8 (Handling of Returns, Exchanges, etc. in the Sales Service, Takeout Service, or Delivery Service)
1. The restaurant may set a policy for the return or exchange of products by the user by entering the required information on the sales service, takeout service, or delivery service.
2. If a User submits a request for product return, exchange, or any other claim, the restaurant shall, at its own expense and responsibility, handle such claim in accordance with the policy set forth in Section 1, and the Company shall bear no liability whatsoever.
In the event that the Company incurs damages as a result of such claim, the restaurant shall be obligated to indemnify the Company for all such damages.
Furthermore, if the Company makes any monetary payment to the User pursuant to such claim, the amount paid shall be deemed damages incurred by the Company.
Article 9 (Fees, etc. in the Sales Service, Takeout Service, or Delivery Service)
1. The restaurant grants the Company the authority to collect on its behalf the payment for products sold through the sales service, takeout service, or delivery service.
2. The restaurant shall pay the fees specified below (each including tax) for the use of the sales service.
(1) Initial costs:Amount specified in the application form
(2) Settlement fee: 3.6% of the settled amount
(3) Service usage fee: 3% of the payment amount
3. Restaurants shall pay the following fees for the use of takeout services (all prices include tax).
(1) Initial costs:Amount specified in the application form
(2) Monthly usage fee:Amount specified in the application form
(3) Settlement fee: 3.6% of the settled amount
(4) Service fee:Rate specified in the application form
4. The restaurant shall pay the Company a fee of 20% (including tax) of the payment for products sold through the delivery service.
5. Notwithstanding the provisions of Paragraphs 2 through 4, if a separate agreement regarding fees has been concluded between the Company and the Restaurant, or if the Company conducts a campaign in which the fees under Paragraphs 2 through 4 are temporarily set below the amounts specified therein, such agreement or campaign shall take precedence.
6. The Company shall pay to the Merchant, by the date specified separately by the Company and in the manner separately designated by the Company, the amount received from the User, after deducting the fees set forth in this Article and any transfer fees separately determined by the Company.
7. If, after the payment under the preceding paragraph, a user requests a refund or makes any other claim, the restaurant shall handle such claim at its own cost and responsibility, and the Company shall bear no liability. In such cases, the restaurant shall remain obligated to pay all fees specified in this Article. If the Company suffers any loss due to such claims, the restaurant shall compensate the Company. Any payment made by the Company to the user based on such a claim shall be deemed a loss incurred by the Company.
8. If the Company receives a chargeback request from a partnered payment provider or has other reasonable grounds, the Company may refuse to pay the consideration received from the user to the Merchant, may refund the consideration to the user, may request the Merchant to return the consideration, or take any other measures the Company deems reasonable. Even in such cases, the Merchant’s obligation to pay the fees set forth in this Article shall not be waived.
Article 10 (Self-order service)
1. When a user places an order using the self-order service or when a restaurant receives a customer's order using the service, the Company only outputs the entered order details. The handling of the order (including changes or cancellations of the order, product returns or exchanges, calculation of payment amounts, discounts, etc.) shall be determined by the restaurant at its own responsibility.
2. The restaurant hereby grants the Company the authority to receive, on behalf of the restaurant, payments for restaurant usage through the self-order service.
3. Restaurants may use the self-ordering service by applying through a method separately designated by our company. In this case, the restaurant shall pay the initial fees specified in the application form by a date separately designated by our company.
4. When the User makes a payment to the restaurant through the self-order service, the restaurant shall pay the Company a payment processing fee, as specified by the Company, based on the amount paid. The fee shall be 3.24%, 3.74%, or 4.0% of the payment amount (QR code payments are exclusive of tax; other payments are inclusive of tax).
5. Restaurants shall pay the monthly fee for the self-ordering service, as specified in the application form, by the date separately designated by our company.
6. The Merchant may use the following services as optional features of the Self-Ordering Service by paying additional fees (each inclusive of tax). The details of such services shall be as separately specified by the Company.
(1) Phone number authentication ON: 15 JPY per SMS sent
7. If a user requests a return, exchange, or any other return of goods, the restaurant shall handle the request at its own expense and responsibility, and the Company shall bear no responsibility whatsoever. Furthermore, even in this case, the restaurant shall not be exempted from its obligation to pay the settlement fee stipulated in paragraph 4 and the monthly usage fee stipulated in paragraph 5. If the Company suffers damage as a result of such request, the restaurant shall be obligated to compensate for such damage. In addition, if the Company pays money to the user based on the user's request, the amount paid shall be deemed to be damage incurred by the Company.
8. The usage period for the Self-Order Service shall be six months from the start date of use. However, if the Restaurant does not notify the Company of its intention to terminate the use of the Self-Order Service at least 30 days prior to the expiration of the period, the usage period shall be automatically extended by one month, and the same shall apply thereafter.
9. Notwithstanding the provisions of Paragraphs 3 through 8, if a separate agreement regarding fees or the contract term has been concluded between the Company and the Restaurant, such agreement shall take precedence.
Article 11 (POS Register Service)
1. When a user places an order using the POS register service or when a restaurant receives a customer's order using the service, the Company only outputs the entered order details. The handling of the order (including changes or cancellations of the order, product returns or exchanges, calculation of payment amounts, discounts, etc.) shall be determined by the restaurant at its own responsibility.
2. Restaurants may use the POS register service by applying in a manner separately designated by our company. In this case, the restaurant shall pay the initial fees specified in the application form by a date separately designated by our company.
3. Restaurants shall pay the monthly usage fee for the POS register service, as specified in the application form, by the date separately designated by our company.
4. The restaurant may use the following services as optional features of the POS register service by paying an additional fee (each including tax). The details of the services will be specified separately by the Company.
(1) Kitchen display function:Amount specified in the application form
5. If a user requests a return, exchange, or any other claim regarding a product, the restaurant shall handle such claim at its own expense and responsibility, and the Company shall bear no liability whatsoever. Even in such cases, the restaurant shall not be exempt from its obligation to pay the monthly usage fee set forth in Paragraph 3 and the additional fees set forth in Paragraph 4. In the event that the Company suffers any damage due to such claim, the restaurant shall be liable to compensate the Company for such damage. Furthermore, if the Company makes a payment to the user based on such claim, the amount paid shall be deemed as damages incurred by the Company.
6. The term of use for the POS Register Service shall be six (6) months from the start date of use. However, if the Restaurant does not notify the Company of its intention to terminate the POS Register Service at least thirty (30) days prior to the expiration of the term, the term shall be automatically extended for an additional one (1) month, and thereafter it shall continue to be extended in the same manner.
7. Notwithstanding the provisions of Paragraphs 2 through 6, if a separate agreement regarding fees or the contract term has been concluded between the Company and the Restaurant, such agreement shall take precedence.
Article 12 (Reservation System)
1. Restaurants may use the reservation management service by applying through a method separately designated by our company. In this case, the restaurant shall pay the initial fees specified in the application form by a date separately designated by our company.
2. The restaurant shall pay the monthly usage fee for the Reservation System in accordance with the plan selected in the application form.
3. In the event that a user makes a request for reservation cancellation, refund of meal charges, or any other claim, the restaurant shall handle such request at its own cost and responsibility, and the Company shall bear no liability whatsoever. Furthermore, even in such cases, the restaurant shall not be exempt from its obligation to pay the usage fees stipulated in Paragraph 2. If the Company incurs any damage as a result of such claims, the restaurant shall be liable to compensate for such damages. In addition, if the Company makes a monetary payment to the user based on such claims, the amount paid shall be deemed to constitute damages incurred by the Company.
4. The usage period of the Reservation System shall be one year from the commencement date of use. However, unless the restaurant notifies the Company of its intention to terminate the use of the Reservation System at least 30 days prior to the expiration of the period, the usage period shall be automatically extended for an additional one-month period, and the same shall apply thereafter.
5. Notwithstanding the provisions of Paragraphs 1 through 4, if a separate agreement regarding fees or contract period has been reached between the Company and the restaurant, such agreement shall take precedence.
Article 13 (CTI Services)
1. The CTI service is a support tool that provides information display upon incoming calls, outgoing call assistance, and visualization of call history through CTI equipment or software designated by our company. Restaurants can use the CTI service after applying for use through our designated method and completing the setup or connection work according to our designated method. In this case, restaurants shall pay the initial fee and monthly usage fee specified below by the time separately designated by our company (all prices include tax).
(1) Equipment purchase cost: As stated in the application form
(2) Monthly usage fee:Amount specified in the application form
2. Restaurants shall, in accordance with our instructions, procure and maintain, at their own expense and responsibility, the telephone lines, communication equipment, and other communication environments necessary for using CTI services. We shall not be liable for any damages incurred by restaurants due to their failure to procure or maintain such communication environments. Restaurants agree in advance that they will be charged the full usage fee even if they are unable to use the CTI service due to their own failure to procure or maintain such communication environments.
3. The Company shall not be liable for any damages arising from the failure to accurately record or display customer information due to causes such as communication delays, input errors, connection failures, or other reasons.
4. The term of use for the CTI service shall be one year from the start date. However, if the restaurant does not notify the Company of its intention to terminate the use of the CTI service at least 30 days prior to the expiration of the term, the term of use shall be automatically extended for an additional month, and this shall continue thereafter.
5. Notwithstanding the provisions of Paragraphs 1 through 4, if a separate agreement regarding fees or contract period has been reached between the Company and the restaurant, such agreement shall take precedence.
Article 14 (Website Auto-Creation Service)
1. Restaurants may use the website creation service by applying in a manner separately specified by the Company. The fee for the website creation service will be determined in a separate contract between the Company and the restaurant.
2. The Website Auto-Creation Service shall be automatically renewed on a monthly basis. If a restaurant wishes to discontinue use, it shall notify the Company of the termination of the Website Auto-Creation Service at least 30 days in advance. In the absence of such notice, the service period shall be extended for an additional month, and the same shall apply thereafter.
3. In using the Website Auto-Creation Service, the restaurant shall provide materials such as photos and text. If the restaurant does not provide such materials, the Company may refer to information already publicly available, such as the restaurant’s official website or social media accounts, and use it for the creation of the website.
4. The copyrights and other intellectual property rights related to the templates, programs, designs, and similar elements provided through the Website Auto-Creation Service shall belong to the Company or a third party holding legitimate rights. The copyrights to photos, text, and other materials provided by the restaurant shall belong to the restaurant; however, the restaurant shall grant the Company all rights necessary to use such intellectual property solely to the extent required for the provision of the Website Auto-Creation Service.
5. The Company shall not be liable for any damages incurred by the restaurant or any third party in connection with the use of the Website Auto-Creation Service (including, but not limited to, display errors of the website, specification changes of external services, or malfunctions of the reservation function), except in cases of willful misconduct or gross negligence on the part of the Company.
6. The restaurant shall use the Website Auto-Creation Service at its own responsibility and shall confirm the content of the created materials at its own responsibility.
7. The Company makes no warranties regarding the quality, accuracy, usefulness, or any other aspect of the materials generated through the Website Auto-Creation Service, nor does it warrant that the Service will meet the specific purposes of the customer.
8. The Company shall not be liable for any problems arising from the restaurant’s use of the materials generated through the Website Auto-Creation Service.
9. Notwithstanding the preceding paragraphs, if a separate agreement regarding fees or contract term has been reached between the Company and the restaurant, such agreement shall take precedence.
Article 15 (AI Reception Service)
1. Restaurants may use the AI-powered call receiving service by applying through a method separately designated by our company. In this case, restaurants shall pay the initial fee and monthly fee specified below by a date separately designated by our company (all prices include tax).
(1) Implementation support:Amount specified in the application form
(2) Monthly fee:Amount specified in the application form
2. In addition to the fees set forth in Paragraph 1, the restaurant shall pay, by the time separately designated by the Company, both of the additional fees specified below, calculated based on the number of calls and the call duration (each tax included).
(1) Per Call: 25 JPY / call
(2) Per Call Duration: 10 JPY / minute (rounded up to the nearest minute)
3. When a restaurant sends an SMS (Short Message Service) via the AI-powered call receiving service, it shall pay the following SMS transmission fee in addition to the fees specified in paragraphs 1 and 2 (all prices include tax).
(1) Domestic SMS:10 yen/item
(2) Overseas SMS:20 yen/item
4. If a restaurant is using a reservation ledger service pursuant to Article 12, it can link the AI call receiving service with the reservation ledger service to automate reservation arrangements (new reservation handling, reservation change handling).
5. The AI-powered call receiving service includes services that utilize artificial intelligence (AI). Restaurants understand that, due to the limitations of AI capabilities, the AI-powered call receiving service may not fully align with the intentions of the restaurant, producers, and other third parties, and they shall use the service at their own risk.
6. We do not guarantee the quality, accuracy, or usefulness of customer service provided by the AI-powered call handling service, nor do we guarantee that this service is suitable for any particular purpose.
7. Restaurants acknowledge in advance that they may be unable to use all or part of the AI call receiving service due to changes in the service content or operation of a third party's artificial intelligence. Except in cases of intentional misconduct or gross negligence on our part, we shall not be liable for any damages incurred by restaurants or third parties in connection with the use of the AI call receiving service (including, but not limited to, malfunctions during call handling, malfunctions in the linkage between the AI call receiving service and the reservation ledger service).
8. If the Company receives complaints, inquiries, etc. from customers of a restaurant or other third parties, or if a dispute arises with such third party, the restaurant shall handle and resolve the matter at its own expense and responsibility, and if the Company suffers any damage as a result, the restaurant shall compensate the Company for such damage.
9. Notwithstanding the provisions of the preceding paragraphs, if a separate agreement regarding fees or contract period has been reached between our company and the restaurant, that agreement shall take precedence.
Article 16 (Respo Pay Service)
A restaurant may use the Respo Pay Service by agreeing to the Respo Pay Terms of Use prescribed by the Company (attached separately) and applying in the manner set forth therein.
Article 17 (Media Manager Service)
1. Restaurants can use the Media Manager Service by applying in a manner separately specified by the Company. The Media Manager Service is a service that synchronizes and manages store information managed by restaurants on the Service with Google Business Profile and other websites and services operated by third parties separately specified by the Company (hereinafter referred to as "External Services").
2. When using the Media Manager Service, restaurants will provide us with their account authentication information for external services (including the granting of access rights based on OAuth authentication). We will use the authentication information provided by restaurants to update store information on external services.
3. When using the Media Manager Service, restaurants represent and warrant that they have the proper authority to use the account for the external service. In addition, restaurants shall agree to and comply with the terms of use, etc. of the external service at their own responsibility and expense.
4. When using the Media Manager Service, Restaurants agree that the Company may post a link to the Restaurant's AutoReserve reservation page on its Google Business Profile as part of the Media Manager Service. Reservations made via such link will be subject to the terms of the reservation service set forth in these Terms and Conditions.
5. In addition to the provisions of Article 24, Paragraph 2, Restaurants shall grant the Company a non-exclusive right to use the store information, photos, text and other content registered by the Restaurants on the Service to the extent necessary for the provision of the Media Manager Service (including the distribution and posting of store information on external services).
6. We do not guarantee that the connection with external services will continue when restaurants use the Media Manager Service. We shall not be held liable in any way for any inability to synchronize, update, or connect with external services, in whole or in part, due to changes in the specifications of external services, changes to APIs, system errors, or other reasons beyond our control.
7. The Company does not guarantee the accuracy, completeness, recency, or timing of the information reflected in external services through the Media Manager Service. The Company shall not be held liable in any way if the information distributed by the Company is rejected, changed, or deleted by external services.
8. We shall not be liable for any damages incurred by restaurants or third parties in connection with the use of the Media Manager Service (including, but not limited to, changes to specifications of external services, malfunctions in information synchronization, problems with posting reservation links, etc.), except in cases where such damages are attributable to willful misconduct or gross negligence on the part of our company.
9. The fee for the Media Manager Service shall be determined separately in a contract concluded between the Company and the Restaurant.
10. Notwithstanding the provisions of the preceding paragraphs, if a separate agreement has been reached between the Company and the Restaurant regarding fees and contract periods, that agreement shall take precedence.
Article 18 (Late Payment Charges)
If the restaurant delays payment of any obligations payable to the Company under Article 5 or otherwise in connection with these Terms, the restaurant shall pay the Company default interest at the rate of 14.6% per annum (calculated on a 365-day basis) together with the amount originally due.
Article 19 (Restaurant information)
1. The restaurant may, only during the term of this agreement, modify information related to its store and products sold on the Service (hereinafter referred to as "Restaurant Information") within the scope permitted by the Company (hereinafter referred to as the "Modifiable Scope").
2. The restaurant hereby acknowledges and agrees that, with respect to restaurant information other than that which can be modified by the restaurant, the Company may post such information at its discretion and the restaurant shall not raise any objection thereto. However, if the Company determines that there is a reasonable cause, such as an error in the content of the restaurant information, the Company may modify the restaurant information upon the restaurant’s request.
3. The Company may, at its discretion, post, modify, or delete restaurant information, even if it falls within the range of information that can be modified, and the restaurant shall not raise any objections to such actions.
4. After the termination of this Agreement, the restaurant shall not request any changes, deletions, or modifications to the restaurant information, whether or not it is within the scope of changeable information.
5. The Company shall not be liable for any damages incurred by the Merchant as a result of the Company’s publication, modification, or deletion of the Merchant’s information.
Article 20 (Prohibited acts)
In using the Service, restaurants shall not engage in any of the following acts (including acts that induce or prepare for such acts).
(1) In the reservation or self-ordering service, acts of not providing any communication to the user and failing to serve food and drinks after a reservation or order has been confirmed.
(2) In the takeout or delivery service, acts of failing to sell the product to the user after a sales contract has been established, without any communication to the user.
(3) Accepting reservations or selling products without the intention of actually providing food or beverages or selling products
(4) In sales services, take-out services, or delivery services, refusing to accept the return or exchange of products without a valid reason, even though the reason falls under the return or exchange policy
(5) Changing the details of a reservation or the details of a product to be sold without the user’s consent after accepting the reservation or sale of the product
(6) Posting, transmitting, etc. false information on the Service
(7) Posting information other than information about the restaurant and the products it sells
(8) Any act violating the laws, regulations, notices, guidelines, etc. applicable to restaurants
(9) Any act that violates social norms or public order and morals
(10) Acts that infringe upon the rights of our company, other restaurants, or third parties.
(11) Posting any programs or other content that may damage or interfere with the functionality of software, hardware, or other equipment used by other restaurants
(12) Any act that destroys or interferes with the functioning of our servers or networks
(13) Any act that disrupts the Service
(14) Collecting or storing information about other restaurants beyond what is necessary for the use of this service.
(15) Acts of using this service for purposes other than its intended purpose, in light of the purpose of providing the service.
(16) Using the Service using the ID and password of another restaurant
(17) Obtaining IDs or passwords for the Service from other restaurants
(18) Using the Service by impersonating a third party
(19) Using the Service for the purpose of engaging in heterosexual relations
(20) Providing direct or indirect benefits to organized crime groups, gang members, quasi-members, affiliates, corporate entities related to such groups, racketeers, individuals posing as social or political activists, and other similar groups (collectively referred to as "antisocial forces") in connection with this service.
(21) Any other conduct that the Company deems inappropriate.
Article 21 (Termination and Suspension of the Service)
1. The Company may terminate the Service at its discretion by notifying the restaurant in advance using a method deemed appropriate by the Company.
2. The Company may, without prior notice to the restaurant, temporarily suspend all or part of the Service upon the occurrence of any of the following events.
(1) When regular or emergency maintenance is carried out on the Service
(2) In the event of excessive traffic or other unforeseen factors that cause system overload.
(3) In the event that it becomes necessary to ensure the security of the restaurant.
(4) In the event that the services of a telecommunications provider are not provided.
(5) In the event that the provision of this service becomes difficult due to force majeure such as natural disasters or changes in laws and regulations.
(6) Any other case deemed necessary by the Company in accordance with the preceding paragraphs.
3. The Company shall bear no liability for any damages incurred by the restaurant as a result of the measures taken by the Company under this clause.
Article 22 (Contents and Specifications)
The Company may change the content and specifications of the Service without prior notice, and the restaurant shall not object to such changes.
Article 23 (Delegation)
The Company may, at its discretion, outsource all or part of the operations related to the Service to a third party.
Article 24 (Intellectual Property Rights)
1. The intellectual property rights related to the Service, including patents, copyrights, design rights, utility model rights, trademark rights, etc., belong to the Company or the third-party rights holders. The license to use the Service under this agreement does not grant permission to use any intellectual property rights beyond the scope necessary for the use of the Service.
2. The intellectual property rights to any text, images, videos, and other information posted by the restaurant in connection with the Service shall remain with the restaurant. However, the restaurant grants the Company a non-exclusive, royalty-free right to use such intellectual property only to the extent necessary for the provision, operation, and improvement of the Service, as well as for the Company’s publicity and promotional activities (including publication in third-party media; the same shall apply hereinafter), and for the restaurant’s publicity and promotion associated with such activities.
If the restaurant notifies the Company, at the time of agreeing to these Terms or thereafter, that it does not wish such use by the method prescribed by the Company (such as email), the Company shall cease such use from the date of receipt of the notification.
Article 25 (Limitation of Liability, etc.)
1. The restaurant acknowledges that the sales contract for reservations and products is concluded between the restaurant and the user. Therefore, in the case of cancellation of a reservation or sale after the contract has been established, if the user requests cancellation after the reservation is confirmed, if the user requests a return or exchange of goods after the sales contract is concluded, if a dispute arises regarding payment from the user to the restaurant after dining through the reservation service or self-order service (including cases where payment is made through the Service), if a dispute arises regarding payment for products in the sales service, takeout service, or delivery service (including cases where payment is made through the Service), or in any other issues between the restaurant and the user, the restaurant agrees in advance to resolve such matters at its own responsibility, and the Company shall not be held liable in any way.
2. The Service is provided on an “as is” basis, and each function of the Service shall be limited to those that the Company is able to provide at the time of provision. The Company makes no warranties whatsoever to the restaurant regarding the Service, including but not limited to any expectation that the Service will increase reservations or product purchase applications from Users, that it will contain the functions expected by the restaurant, that it will be free from defects, or that it will produce any particular results from its use.
3. The Company makes no warranty regarding the timeliness or accuracy of the information related to the User. The restaurant shall be responsible for verifying the timeliness and accuracy of the information related to the User at its own discretion.
4. The restaurant shall, at its own expense and responsibility, back up its own data, including reservation dates and times, in the reservation service. The Company shall bear no liability for any loss or damage to data arising from the use of the Service, regardless of the reason.
5. If a dispute arises between the Restaurant and a third party in connection with the Service, the Restaurant shall resolve it at its own responsibility and expense, without causing any inconvenience to the Company, and shall compensate the Company for any damages suffered as a result.
6. The Merchant shall, at its own cost and responsibility, ensure that its use of the Service does not violate any applicable laws, ordinances, notifications, guidelines, instructions, or rules of industry associations. The Company makes no representations or warranties in this regard and shall have no liability whatsoever.
7. Even if a link is provided on the Service, the Company shall not be responsible for the content or any other matter related to the linked site.
8. The Company's liability for damages related to this Service shall, under any circumstances, be limited to the total amount of cancellation fees actually received by the Merchant from the Company and fees paid by the Merchant to the Company over the past three months (or 1,000 JPY if no cancellation fees or fees were received in the past three months), and the Company shall not be liable for any other damages.
Article 26 (Third-Party Services)
1. The Service may be integrated with services operated by third parties (hereinafter referred to as "Third-Party Services"), including cases where the Company makes reservations for restaurants through Third-Party Services. However, the Company does not guarantee that such integration will continue.
2. The Company shall bear no liability whatsoever for any damages incurred by the restaurant arising from any third-party services.
Article 27 (Confidentiality)
1. The restaurant shall not use any information provided by the Company in relation to these Terms (hereinafter referred to as "Confidential Information") for any purpose other than the use and provision of the Service, and shall not disclose or leak such information to any third party without the Company's consent.
2. Notwithstanding the provisions of the preceding paragraph, the following information shall not be deemed Confidential Information.
(1) Information that was publicly known at the time of disclosure or when it was learned.
(2) Information that became publicly known after the disclosure or upon learning of it, not due to any fault of the recipient of the confidential information.
(3) Information that was already known at the time of disclosure or knowledge
(4) Information obtained from a third party with legitimate authority
(5) Information created, developed, etc. without using the other party's confidential information
3. In the event of termination of this Agreement or upon the Company’s request, the restaurant shall, in accordance with the Company’s instructions, return or destroy all of the Company’s confidential information, as well as any documents, materials, and copies related to such confidential information.
Article 28 (Management and Use of Personal Information)
1. The Company will manage and use the personal information provided by the restaurant in accordance with the Company's privacy policy, and the restaurant agrees to this in advance.
2. The restaurant shall handle Users’ personal information in compliance with the Act on the Protection of Personal Information and the relevant guidelines pertaining to the Act on the Protection of Personal Information.
Article 29 (Notification)
1. When the Company needs to notify the restaurant in relation to the Service, it will do so using a method deemed appropriate by the Company, such as posting on the Company’s website or sending an email or document to the email address or physical address registered in the restaurant's registration information.
2. Notifications made pursuant to the method set forth in the preceding paragraph shall become effective at the time the content of the notice is posted on the Company’s website in the case of the former, and at the time the Company transmits the email or document in the case of the latter.
3. When the restaurant transfers customer information or other data stored on a third-party service to this Service, or when linking this Service with a third-party service such as a restaurant review site or other third-party services, the restaurant shall provide the Company with the ID, password, and any other login information required for the third-party service and grant the Company permission to use such information.
4. The restaurant shall, at its own responsibility, provide the Company with the ID, password, and any other login information required for third-party services. While the Company will manage the information provided by the restaurant under the preceding paragraph with strict care, the Company shall bear no liability for any information leakage, except in cases of intentional misconduct or gross negligence on the part of the Company.
Article 30 (Compensation for damages)
If a restaurant causes damage to the Company by violating these Terms or in connection with the use of the Service, the restaurant shall compensate the Company for all damages incurred (including but not limited to attorneys’ fees, lost profits, special damages, and indirect damages).
Article 31 (Validity Period)
This Agreement shall remain valid from the date on which it is formed pursuant to Article 2 until the restaurant cancels its registration in accordance with the procedures prescribed by the Company. In the event that this Agreement is terminated under this Article or for any other reason, the restaurant shall promptly cease use of the Service.
Article 32 (Cancellation)
If any of the following events occur with respect to the restaurant, the Company may immediately terminate this Agreement by giving notice to the restaurant.
(1) When the prohibited acts set forth in Article 20 are committed
(2) In addition to the provisions of the preceding paragraph, when the Restaurant violates any provision of these Terms.
(3) When subject to seizure, provisional seizure, provisional disposition, disposition for delinquent tax payments, or other disposition by public authority.
(4) In the event that a petition for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, or special liquidation proceedings has been filed.
(5) When the company is dissolved (except in the case of a merger) or when the company transfers all of its business, or when a resolution to do so is passed.
(6) When a bill or check that the person issued or accepted becomes dishonored or the person is otherwise unable to make payments.
(7) In the event that a business suspension or revocation of business license or registration is imposed by the regulatory authority.
(8) Any other case in which the Company determines that it is inappropriate for the Restaurant to continue using the Service.
Article 33 (Exclusion of anti-social forces)
1. The restaurant represents and warrants to the Company that it does not fall under any of the following items, and undertakes that it will not fall under any of these items in the future.
(1) Being part of antisocial forces.
(2) Having a relationship with antisocial forces or with parties that should be socially condemned.
(3) It has not been more than five years since no longer falling under the previous two clauses.
(4) To engage in the following acts, or acts similar thereto, against our company, either personally or through a third party.
(A) Violent demands or acts
(a) Unreasonable demands that go beyond legal responsibility
(c) Using threatening language or violence in relation to transactions
(D) Acts of spreading rumors, using fraudulent means or force to damage our company's reputation or interfere with our business operations.
2. If the restaurant violates the preceding paragraph, the Company may terminate this Agreement.
3. Even if the Company terminates this Agreement based on the preceding paragraph, the Company shall not be liable for any damages incurred by the restaurant as a result of such termination.
Article 34 (Survival clause)
Even if this Agreement is terminated, the provisions of Article 2, paragraph 2, Article 4, Article 5, paragraphs 3 to 5, Article 7, paragraphs 2 to 5, Article 8, paragraph 2, Article 9, paragraphs 2 to 8, Article 10, paragraphs 3 to 7, Article 11, paragraphs 2 to 5, Article 12, paragraphs 1 to 4, Article 13, paragraphs 1 to 3, Article 14, paragraphs 4 to 8, Article 15, paragraphs 5 to 9, Article 17, paragraphs 5 to 8, Article 18, Article 19, paragraphs 4 and 5, Article 21, paragraph 3, Articles 22 to 28, Article 30, Article 33, paragraph 3, and Articles 36 through this Article shall remain in full force and effect.
Article 35 (Transfer of Rights and Obligations)
1. The restaurant shall not transfer, assign, encumber, or dispose of its rights or obligations under this agreement, or its status under this agreement to any third party, except with the prior consent of the Company.
2. If the Company transfers the business related to the Service to a third party, the Company may, in connection with such business transfer, assign to the transferee its status, rights, and obligations under this Agreement, as well as all information relating to the restaurant, and the restaurant hereby gives its prior consent to such assignment.
Article 36 (Governing Law and Jurisdiction)
1. The interpretation and application of these Terms shall be governed by Japanese law.
2. All disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
Revised March 25, 2026
Revised March 11, 2026
Revised on December 16, 2025
Revised on September 30, 2025
Revised on September 2, 2025
Revised July 31, 2025
Revised: July 4, 2025
Revised: November 1, 2024
Revised: September 7, 2024
Revised: November 1, 2023
Revised: June 30, 2022
Revised: April 6, 2022
Revised: August 31, 2021
Revised: July 7, 2021
Revised: March 28, 2021
Established on December 1, 2020